Shipping policy

Shipping Policy

Shipping Overview
• We ship locally & worldwide
• Delivery: 1–4 business days (SA)
• International orders may take longer
• Carriers: Trusted local & international couriers

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Order Processing
• Orders ship Monday–Friday
• Cut-off for same-day dispatch: 13:30 SAST
• Orders placed after 15:30 SAST ship next business day

Note: Delivery times are estimates and may vary due to courier delays.

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Address Changes

Need to change your address?
You can do so before dispatch, subject to a small admin fee.

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Collection Orders
• Ready within 2 hours
• Collect within 3 business days
• Orders placed after 15:30 → ready next business day

Uncollected orders will be returned to stock.

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Out-of-Stock Items

If something you ordered is unavailable:
• We’ll contact you immediately
• No response within 15 minutes → item refunded
• Rest of order ships as normal

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International Orders

Some products can’t be shipped internationally (e.g. CBD, hemp, butane).
If unsure, contact us before ordering.