Frequently Asked Questions
General
How can I contact you directly for any questions?
How can I contact you directly for any questions?
You can email us at info@dankpack.co.za or contact us directly on +27 66 047 8420 during our business hours:
- Monday – Thursday: 08h00 – 17h00
- Friday: 08h00 – 16h00
Do you offer samples?
Do you offer samples?
Yes, we offer samples on most packaging items. You can order samples directly from our website under sample page.
What if I receive a defective item?
What if I receive a defective item?
If you receive a defective item, please contact us immediately. We require photo proof and a brief explanation of the issue to assist you promptly.
Do you offer custom packaging?
Do you offer custom packaging?
Yes, we offer custom packaging across our full product range. Our experienced design team is available to help bring your packaging vision to life. For more details, please visit our Customisation page. Our in-house turnaround time for custom packaging is between 7–10 working days.
Can I exchange an item?
Can I exchange an item?
Exchanges are only considered if the order supplied was incorrect due to an error on our side.
Do you have a physical store?
Do you have a physical store?
Yes, we do. You’re welcome to visit us at Unit 2, 80 Highview Boulevard, Strydompark, Randburg Johannesburg South Africa.
Payments and Vat
What payment methods do you accept?
What payment methods do you accept?
We accept online payments via Paystack, as well as Peach payment, EFT cash, geo-payments, and crypto.
What currency will I be charged in?
What currency will I be charged in?
All transactions are processed in South African rand (ZAR).
Are prices VAT inclusive?
Are prices VAT inclusive?
Yes, VAT is included in all our pricing.
Delivery
Do you deliver nationwide?
Do you deliver nationwide?
Yes, we deliver nationwide using multiple trusted courier partners. We also ship to SADC regions and nearby countries upon request. Shipping costs for international orders are calculated individually and charged accordingly.
How much do you charge for delivery?
How much do you charge for delivery?
Our standard shipping rate is R150 to all major city areas in South Africa. Please note that this rate may vary depending on the size and weight of the parcel.
How long does delivery take?
How long does delivery take?
Standard delivery takes 2–3 working days. A same-day delivery option is also available on request for faster service.
