RETURN & REFUND POLICY – DANK PACK

Thank you for shopping with Dank Pack. We value our customers and aim to provide a smooth and reliable purchasing experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns
   We accept returns under the following conditions:

• Items must be unused, unopened, and in their original packaging.

• The return request must be submitted within 7 days of receiving the product.

• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items
   For hygiene, safety, and compliance reasons, the following items cannot be returned:

• Used packaging products (bags, jars, tubes, stickers, labels)

• Custom-printed or personalised designs

• Sale or clearance items

• Any item not in its original condition

3. Defective or Damaged Products
   If you receive a product that is defective, damaged, or incorrect:

• Notify us within 72 hours of delivery.

• Provide clear photos or videos showing the issue.

• We will review the claim and, if approved, offer either a replacement or store credit.

4. Refunds
   Refunds are only issued under specific circumstances:

• If the product is unavailable or out of stock

• If a return is approved and received back in acceptable condition
  Refunds will be processed back to your original payment method within 7–10 business days.

5. Exchanges

• Exchanges are only offered for defective or incorrect items.

• Custom items cannot be exchanged unless there is an error on our side.

6. Custom Orders & Artwork

• All custom printing, branded packaging, and artwork-related orders are final.

• No refunds or cancellations are allowed once production has started.

• Reprints are only issued if the error was caused by Dank Pack.

7. Return Shipping

• Customers are responsible for return shipping costs unless the fault is ours.

• We recommend using a trackable courier service; Dank Pack is not responsible for lost parcels.

8. Contact Us
   To submit a return or raise an issue, contact our support team:
   Email: info@dankpack.co.za
   Phone: 0673547517
   Operating Hours: Monday–Thursday, 8am–5pm ,Friday , 8am-4pm

By placing an order with Dank Pack, you agree to the terms outlined in this Return & Refund Policy.